Privacy Policy

Privacy Policy

At ELURENCE® Professional, your privacy matters to us. We are dedicated to protecting the personal information of our customers and visitors. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.

ELURENCE® Cosmeceuticals (“we,” “our,” or “us”) acts as the data controller for personal information collected through our official website and any related services (the “Site”).

 

What Personal Data We Collect

We collect certain personal information to provide you with the best possible experience on our website. This may include:

  • Details you share with us directly – such as your name, contact information, gender, product reviews, or any details added to your account profile.

  • Transaction and billing information – when you make a purchase through our website, including payment details (e.g., credit/debit card information) and delivery address.

  • Your interactions with us – like messages sent to our customer support team or engagements with us on social media.

  • Participation details – if you enter a competition, promotion, or survey hosted by us.

  • Automatically collected information – including browsing activity on our website (e.g., pages viewed, links clicked) through cookies and similar tracking technologies.

  • Device and location data – such as the type of device you’re using and, with your consent, your location, to help us improve your experience.

We only collect the information necessary to provide our services, improve your experience, and keep things running smoothly.

 

How We Use Your Personal Data

We use the information you share with us to:

  • Process your orders and manage your account.

  • Respond to your questions and provide customer support.

  • Personalise your shopping experience and show you relevant products.

  • Improve our website and services.

  • Send you updates, offers, and promotions (with your consent).

  • Protect against fraud and keep our site secure.

  • Comply with legal requirements.

Any optional details you choose to share (like skin or hair type) are treated with extra care. You can update or remove them anytime.

 

Marketing

We may use your personal data to send you updates, offers, and promotions by email, phone, or post, depending on your preferences. Some messages may be personalised based on your browsing or purchase history. You can unsubscribe anytime by clicking the link in our emails, updating your account settings, or contacting us. Please note, you may still receive service-related messages (e.g., order confirmations).

You may also see our ads on third-party websites or social media, tailored through cookies or demographic data. You can adjust your ad and cookie settings anytime via your browser or social platforms.

Sharing Your Data

We may share your information with:

  • Service providers (e.g., payment and delivery partners).

  • Legal or fraud-prevention authorities when required.

  • Advisors and group companies as necessary.

  • Buyers, if our business is sold (with safeguards in place).

We only share data when it’s necessary, lawful, or with your consent.

Storage & Retention

Your data may be processed outside your country, but we ensure it’s protected with proper safeguards. We keep personal data only as long as needed for legal, tax, warranty, or service purposes, and delete it when no longer required.

Security

We use encryption and secure methods (like SSL) to protect your data during transactions. While we take strong precautions, we cannot guarantee complete security of information transmitted online.

Children

Our Site is not intended for children under 18, and we do not knowingly collect their data.

Cookies

We use cookies to improve your experience, analyse performance, and deliver relevant ads. You can manage your cookie preferences anytime (see our Cookie Policy).

Your Rights

You have the right to access, correct, delete, or request a copy of your data, and to object to certain uses (like marketing). To exercise these rights, please contact us directly.